Covid-19 information

 

Updated on April 29, 2020.

 

To our Balibaris community: 


Our Balibaris shops in London are closed since March 21, 2020. 

Our warehouse remains open, with a small team and reinforced security measures. All orders placed on our E-shop www.balibaris.co.uk will be sent. However, shipping delays might be slightly longer because of the current situation. More information on the E-shop new measures below.

20% of the E-shop sales over the next weeks will be donated to the Fondation de France, which supports medical research and finances medical equipments (for all orders until May 10, 2020).

All our team stays motivated and united to remain available working from home, and to answer all your questions through our customer service at the following address service-client@balibaris.com, or through our social networks.

 

E-shop new measures:


Shipping: 


We've adapted our logistics operations to the current situation, with the priority being made on the safety of our partners.

Home delivery with Colissimo International UK service is available. This service will be free for any order above £250 and will cost £9,9 for all orders below £250. Count between 5 and 6 days to receive the parcel (shipping delays might be slightly longer because of the current situation.

Returns: 


From March 20, 2020, all returns are suspended
. Of course, the return delay is increased. You can request a return on your customer account on the website but we advise you to wait the end of the quarantine period to send your parcel. We will send you an email as soon as our warehouse is able to process the returns. 

If you have a parcel you wish to return, we recommand you to wait to send it. Our warehouse can receive them but will not be able to verify and process your return for now, as they operate in very small team. Please excuse us for the incovenience.

 

 

We'll keep you updated on the evolution of the situation, and we hope to offer you soon a complete service on the E-shop and to welcome you again in our stores. 
 
We send our support and sincere thoughts to you, your closed ones and all the medical staff fighting again the epidemy. Take care and stay safe at home!

 

The Balibaris team


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